Contact RAYPA
We now manage all requests through our Portal to provide you with faster, more transparent, and personalized service.
Manage your request with full tracking, traceability, and faster response times.
Why are we now using the Portal?
Track the status of your request
Centralized communication history
Automatic routing to the appropriate department
Upload documentation and images in one place
A single channel for more consistent support
What can you manage through the Portal?
Select the type of request and we will direct you to the appropriate team.
Request a quotation
Request a quote for new equipment, accessories, or spare parts.
I have an issue with my equipment
Report a technical incident or request support.
I would like to offer my products or services
If you are a supplier of services or products related to our industry.
I would like to work at RAYPA
Submit your application and join our team.
I would like to distribute RAYPA products
Learn more about distribution opportunities.
What happens after you enter?
Access the Portal
Go to portal.raypa.com/contact
Select the type of request
Choose the category that best fits your inquiry.
Receive confirmation and tracking
You will be notified of every update.
Unable to access the Portal?
If your case is exceptional or you are experiencing technical difficulties, you can contact us by phone:
Frequently Asked Questions
We answer your questions about the RAYPA Portal.
Do I need an account to submit a request?
You do not need an account to submit a request. However, having an account allows you to access official documentation, register your products, and check the status of your cases.
Can I attach documentation or images?
Yes. The Portal contact form allows you to upload files such as photos, videos, or documents related to your request.
How can I check the status of my technical support request?
After submitting your technical support request, you will receive a confirmation email. Once it has been reviewed internally, you can log in to the RAYPA Portal to track the status of your case and view any updates.
Can I contact you if I am not yet a customer?
Yes. The Portal is available to existing customers as well as new commercial inquiries, potential distributors, suppliers, or candidates interested in working with RAYPA.
What response time can I expect?
Our team reviews incoming requests on an ongoing basis. Response times may vary depending on the complexity of the case and the department involved. The Portal will keep you informed of any updates.
Which languages can I use to communicate?
The Portal and our support team can handle requests in Spanish, English, French, and additional languages. You may submit your request in your preferred language.
Ready to get started?
Access the RAYPA Portal and submit your request in less than 2 minutes.